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Effective Date: 02/03/2026

This Refund Policy applies to purchases made on https://guideoflove.com/ (“Website”), operated by:

AJ TECH LTD
Company Registration Number: 17011440
77 Fulham Palace Road, London, United Kingdom, W6 8AF
Email: [email protected] 

By purchasing digital products from GuideOfLove, you agree to this Refund Policy.

1. Nature of Products Sold

GuideOfLove sells digital products only, including downloadable guides in PDF format. No physical products are shipped.

All products are delivered electronically immediately after successful payment. Because digital products can be accessed, downloaded, and stored instantly, they cannot be “returned” in the traditional sense.

2. Digital Content and Right to Cancel

Under UK consumer law, consumers generally have a 14-day right to cancel distance purchases. However, this right does not apply to digital content once delivery has begun, provided the customer has consented to immediate delivery and acknowledged that the right to cancel is waived.

By completing a purchase on GuideOfLove, you expressly agree that:

  • Delivery of digital content begins immediately after payment confirmation; and
  • You waive your statutory right to cancel once access to the digital product has been provided.

Once a digital guide has been delivered or made accessible for download, the order is considered fulfilled.

3. General Refund Policy

Due to the digital nature of our products, all sales are generally final.

We do not provide refunds simply because:

  • You changed your mind;
  • You no longer want the product;
  • You expected a different outcome;
  • You did not fully read the product description before purchasing.

All product descriptions are provided in detail on the Website to help customers make informed decisions prior to purchase.

4. Exceptional Circumstances

Refunds may be considered at our sole discretion in limited circumstances, including:

  • Duplicate purchases of the same product;
  • Verified technical defects in the file that cannot be resolved;
  • Failure of delivery that cannot be corrected after reasonable assistance.

If you experience a technical issue, you must contact us at [email protected] with your order details. We will make reasonable efforts to resolve the issue before considering a refund.

5. Non-Delivery or Access Issues

If you do not receive your download link:

  • Please check your spam or junk folder.
  • Ensure the email address entered at checkout was correct.

If the issue persists, contact us. We are not responsible for delivery failures caused by incorrect email addresses, full inboxes, spam filters, or user-side technical issues.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute after receiving access to digital content without legitimate grounds, we reserve the right to:

  • Suspend or permanently block your access to purchased products;
  • Provide proof of delivery and download access to the payment provider;
  • Take further action in cases of suspected fraudulent activity.

Fraudulent or abusive chargebacks may result in legal action.

7. Payment Processing

All payments are processed through third-party payment providers.

GuideOfLove does not collect or store full credit card numbers, CVV codes, or banking credentials. Refunds, where approved, will be processed through the original payment method via the payment provider.

Processing times for refunds depend on the payment provider and your bank. We are not responsible for delays caused by financial institutions.

8. No Guarantee of Results

GuideOfLove provides educational materials related to intimacy, relationships, and personal development.

We do not guarantee specific outcomes, including improvements in relationships, emotional connection, confidence, or intimacy. Dissatisfaction based on personal results does not qualify for a refund.

9. Adult Content Notice

All products are intended for adults aged 18 and over.

Purchases made by individuals who misrepresent their age are not eligible for refunds on the basis of content sensitivity.

10. Governing Law

This Refund Policy is governed by the laws of England and Wales.

Nothing in this policy limits your statutory consumer rights under applicable UK law.

11. Contact

If you believe you qualify for a refund under this policy, please contact:

AJ TECH LTD

77 Fulham Palace Road, London, United Kingdom, W6 8AF
Email: [email protected] 

Please include your full name, order confirmation details, and a clear explanation of the issue.